BEFORE MAKING AN APPOINTMENT
Before calling us to make an appointment, decide what cleaning services you need and the number of rooms and/or upholstery items involved. You could use the information on the Contact Page on this web site as a guide.
This will give us the information we need to give you a quote over the phone and what it will take to efficiently and professionally give do the kind of job that you’ll want to rave about to family and friends.
When you schedule your appointment, our staff will work with you to set up a scheduling window to meet your needs. Our technicians will contact you at a phone number you choose to let you know they are on the way.
BEFORE WE ARRIVE
Please identify furniture we will be moving and remove breakable items such as pictures or glass decorations from the furniture. Remove items such as dining room chairs, magazine racks, and plants from the areas to be cleaned.
You might also pin up full-length draperies and the skirts on upholstered furniture which may be touching the carpet.
Please vacuum and/or sweep your carpets and floors before we arrive. This will help speed up the cleaning process.
Make sure there is sufficient room under and around items that can’t be moved, including computer equipment, dressers, sofas, entertainment centers, beds, china cabinets, and antique or fragile furniture.
WHEN WE ARRIVE
Even if a price has been quoted before the visit, a job cost is presented, including added products or services requested. We will answer any questions you might have.
Our technicians will conduct a pre-cleaning inspection with you to evaluate the safety and environment of the project, and to review the areas to be treated. You should inform them about any weak furniture legs and loose table tops, and identify spots or areas that may need special attention.
They will then inspect the target areas you select for cleaning to identify the type of fiber, anticipate drying procedures, and consider the amount and condition of furnishings to be moved.
If you have children that will be home during our cleaning, please be aware of where they are. If you have pets, put them in a safe place where they will not be disturbed by the noise from our machines or disrupt our cleaning efforts.
THE CLEANING PROCESS
Our technicians will pre-condition the target areas with natural cleaning agents on heavy soil, spots, and high-traffic areas, and use of high-solution pressures for added agitation to the surface.
The selected areas are the steam cleaned with our truck-mounted hot water injection/extraction equipment. Our technicians will make multiple passes to minimize moisture and drying time.
After they apply the finishing touch as they nap set or groom the carpet fibers for optimum appearance, our technicians will replace furniture they moved onto plastic "tabs" and "blocks".
WHEN THE JOB IS DONE
During the post-cleaning inspection, we encourage you to let our technicians know how they did. Feel free to ask any questions or raise any concerns about the cleaning. We want you to be totally satisfied with all aspects of the cleaning.
After completion of the cleaning, leave the plastic "tabs" and "blocks" under your furniture for 48 hours.
Even though the chemicals we use are non-toxic, please do not let your children or pets crawl or lie down on the carpet until it is completely dry. When walking from the freshly cleaned carpet to smooth floors use caution as it can be slippery.
We do everything possible to reduce or eliminate pet odors. However, depending on the depth of contamination, 100% success may not be attained. Also, for several days after cleaning you may notice an elevated odor due to higher humidity levels.
To keep your carpets and upholstery at its best, please vacuum at least once a week with a high-quality vacuum cleaner.
Our technicians are also experts in the dry and shampoo cleaning process, and follow a similar thorough "Clean and Groom" process.